Installation and Getting Started FAQs
There is a link to download the Reeds Aberdeen Asset Management Digital Almanac on the updates page. At the start of the installation you will see an image like the one on the right here. Note, you must have registered using a unique 16-digit number that would have been provided with your 2012 Almanac. You must also have confirmed your account by following the link in the email you were sent when you registered.
If the postcard containing the unique number was not included with your almanac, please contact firstname.lastname@example.org and we will supply you with a code, provided you can produce proof of purchase.
If you have purchased the digital or print version of the 2012 Reeds Nautical Almanac through this website your account will be updated automatically. You do not need to do anything else.
If you have purchased the print edition from an alternative source you will need to update your account with the 16 digit unique code that should have been on a card inserted into the book.
The latest version of Adobe AIR (3.4) has a bug that is causing anyone who upgrades the AIR software to be logged out of the Digital Almanac.
You should be able to log in to the Digital Almanac again and not experience any further problems. If you have forgotten your password you can reset it here.
Adobe are working on a new update that will rectify this issue. You can read more about the problem on Adobe's forums: http://forums.adobe.com/message/4651393
Errors during installation are logged to a file on your computer. This may help you identify installation problems. If you contact Reeds for technical support it would be helpful to provide the installation log file.
This article explains where to find the installation log file.
If you encounter issues when you attempt to install Adobe AIR applications on your system, remove and reinstall Adobe AIR. For example, if the installation stalls at the "Application Install" dialog box, or if you see an "Installation Error" message, remove and reinstall Adobe AIR.
To remove Adobe AIR on Windows, do the following:
- Select Start > Settings > Control Panel.
- Open the Add or Remove Programs panel.
- Select Adobe AIR to remove the runtime.
- Click the Change/Remove button.
To remove Adobe AIR on Mac OS X, double-click the Adobe AIR Uninstaller (Adobe AIR Uninstaller.app) in your Applications/Utilities folder.
To remove Adobe AIR on Linux, do one of the following:
- Adobe AIR 1.5 or earlier: Click the Adobe AIR Uninstaller menu choice under Applications > Accessories
- Adobe AIR 2.0 or later: Use the system package manager to remove the Adobe AIR as it is now installed as a native application
Important: On Windows OS, do not use any other external tool like Microsoft's Installer Cleanup Utility to remove Adobe AIR. This utility can damage other installations on the computer.
Sometimes installation problems can be caused when there is an older version of Adobe AIR on your computer. Reeds Aberdeen Asset Management Digital Almanac requires version 2.5 or greater. The following article explains how to determine your current version of Adobe AIR.
Persistant problems with installation may be resolved by removing Adobe AIR from your computer and reinstalling.
The article Uninstall Adobe AIR describes the steps required to remove Adobe AIR.
Many of the problems with installation can be resolved by ensuring the following:
- You must be logged in as an administrator on your computer
- You should shut down other programs running on your computer
- You should install the application to a local drive
The Troubleshooting AIR installation page on Adobe's website contains a useful guide to solving installation problems.
Most of the installation problems experienced by users have been with the installation of Adobe AIR which is required by Reeds Aberdeen Asset Management Digital Almanac.
The Troubleshooting AIR installation article on Adobe's website contains a useful guide to solving installation problems.
You are limited to two installations. For example, a desktop computer and a laptop
If you see the 'Login Failed' message when you first log in to the Reeds Aberdeen Asset Management Digital Almanac please make sure:
- That you have registered with the Reeds Website and confirmed your account. When you registered you should have received an email which contains a link which must be clicked in order to activate your account.
- That the email address you registered with is correct and that the password you were provided with matches exactly. A common error is to leave a trailing space at the end of the password if you are cutting and pasting from the email containing your details.
You can change your password by logging into the website and going to Edit Profile under the Downloads & Updates menu.
When you registered for this website you will have been sent an email containing an automatically generated password. When you run the Digital Almanac for the first time you will be asked to enter your username and password - these are the same as your website username and password.
Some people have had problems copying their password from the email. If you cut and paste from the email make sure there are no trailing spaces on the password. Also note that the password is case-sensitive.
You can reset your password here.
If you cannot see the installation badge (that looks like the image on the right) on the updates page it may be that you do not have flash installed for this browser, or have an old version (check your version here). You can download flash here.
Alternatively, you can follow the manual installation steps listed on the updates page.